What We Do with Your Information When you engage with Nova Era Agency LLC, whether by filling out a form on our website, requesting a consultation, or browsing our pages, we collect personal information you provide, such as your name, email address, phone number, and company details. We also automatically gather data about your device, including your IP address, browser type, and pages visited, through cookies and analytics tools. This helps us understand how you interact with our site and improve your experience. If you purchase services, we collect billing details, but we do not store full payment card information; this is handled securely by our payment processors. Why We Collect Your Data We use your information to deliver and enhance our branding strategy, web design, and digital marketing services. This includes responding to your inquiries, customizing your experience, and analyzing site performance to make it more user-friendly. We may also use your data to send you updates or marketing messages, but only with your consent where required by law. Additionally, we process data to meet legal obligations, such as maintaining transaction records for tax purposes. Consent and Withdrawal By providing your information, you consent to its collection and use as described in this policy. If you change your mind, you can withdraw your consent at any time by emailing us at info@novaeraagency.com. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal, and we may still retain certain data as required by law. Third-Party Sharing We work with trusted third parties to support our operations. For example, we use analytics tools like Google Analytics to track website usage, email platforms like Mailchimp for newsletters, and hosting providers to keep our site running. These providers are bound by contracts to protect your data and only use it for the purposes we specify. Certain third-party payment processors, such as Stripe, have their own privacy policies, and we recommend reviewing them to understand how they handle your billing information. We may also disclose your data if legally required, such as in response to a court order. International Data Transfers If your data is transferred outside your region, such as to a hosting provider in the United States, we ensure it’s protected through agreements like Standard Contractual Clauses or frameworks like the EU-US Data Privacy Framework, in compliance with global data protection laws. Security Measures We take reasonable steps to protect your data from unauthorized access, loss, or misuse. Our website uses SSL encryption for secure data transmission, and payment information is encrypted with AES-256 standards. Access to your data is limited to authorized personnel who follow strict internal security policies. Your Rights You have rights over your data, including the ability to access, correct, or delete it, as well as to restrict or object to its processing. You can also request your data in a portable format. To exercise these rights, contact us at info@novaeraagency.com, and we’ll respond within 30 days, as required by laws like GDPR and CCPA. If you’re in California, you may also have additional rights under the CCPA, such as opting out of the sale of your data (though we do not sell data). Third-Party Links Our site may include links to third-party platforms, such as our social media pages on LinkedIn or Instagram. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing information. Changes to This Policy We may update this policy to reflect changes in our practices or legal requirements. If we make material changes, we’ll notify you by posting a notice on our website or emailing you at the address you’ve provided. This policy was last updated on May 15, 2025. Contact Us For questions, complaints, or to exercise your rights, please reach out to us at info@novaeraagency.com. We’re committed to addressing your concerns promptly and transparently.